Prepare your restaurant purchasing enquiry
Delivery enquiries and receiving checks
Delivery is confirmed individually according to destination and purchasing requirements. The catalog does not establish a fixed delivery service for every country or city.
Provide the destination and product list
- Country, city, address and receiving contact.
- Product references, flavours, packaging and expected quantities.
- Preferred receiving date and the times someone can receive the goods.
- Receiving and storage conditions appropriate to each product.
What needs confirmation for each delivery
The team will confirm availability, transport method, shipping costs and expected arrangements based on the destination and products. The website does not promise universal coverage, fixed shipping fees or a single delivery time. Clarify these points before confirming a purchase.
Check frozen and ambient products separately
Storage conditions vary by product. Review the storage and usage entry for each item and confirm transport requirements and handling on arrival with the team. Do not apply one product’s temperature or period after thawing to another.
Suggested checks when goods arrive
Compare product references, flavours, packaging and quantities with the agreed purchasing list, and check packages and labels. If you find differences or issues, keep labels, packaging and arrival photos and promptly provide the details to the team for review.
Arrange storage after receiving
Store goods according to the instructions for the corresponding product. Ask about opening, thawing or cooking requirements that are not listed. If support after delivery is needed, confirm the applicable arrangements with the team.